Here when the site needs us.
Tell us what your unit is doing and we will help you sort it out.
Returns
Something needs to come back to us? Start here and we send you a number and where to ship it.
Start an RMA →3 year bumper to bumper.
Our warranty goes beyond typical manufacturing defects. It covers internal component failures as well as accidental damage, including a broken screen.
Manufacturing defects
Complete coverage for any defects in materials, workmanship, or components.
Environmental failures
Protection against failures caused by extreme conditions within specified operating parameters.
Component degradation
Coverage for natural wear of components including displays, storage devices, and power supplies.
Software issues
Support for operating system corruption, driver conflicts, and pre-installed software problems.
Premature hardware failure
Protection against any hardware component failing before its expected lifespan.
Shipping damage
Including incidents such as broken screens, damaged connectors, or physical impact damage.
Support that knows your serial number.
Every Acura unit is serialized and its bill of materials retained. When you call, we can see exactly what was built, when, and with which components.
Lifecycle
Platforms are held in production for as long as the components allow, with advance notice and a qualified replacement before any end-of-life.
Spare parts
Because BOMs are retained per serial number, spares are matched to the exact revision that was installed, not the current one.
How it works.
Fill in the RMA form and we will email you an RMA number and where to ship it. Then we find the fault, fix it, test it and send the unit home.
Tell us what happened
Serial number and a few words about the fault. A photo or two helps us more than you would think.
We send a number
An RMA number and shipping instructions land in your inbox, so your unit is never a mystery box.
Ship it to us
Put the RMA number on the outside. If it is out of warranty we quote you before touching anything.
Back in service
Fixed or replaced, tested against the original spec, and on its way back to you.
Brochures and spec sheets.
Current product literature for each platform. For manuals, drivers or mechanical drawings, contact support with your serial number.
Certification documents.
Certification files are issued per configuration. Tell us the serial number or the build and we will send the applicable documents for your audit.
ATEX
European explosive atmospheres directive
IECEx
International Ex certification scheme
C1D2 / C1Z2
North American hazardous locations
CSA / UL
Canadian and US electrical safety
NEMA 4X
Corrosion-resistant enclosure rating
IP65
Dust-tight and water-jet ingress protection
Questions.
How long is the warranty?
Three years, bumper to bumper. It covers internal component failures as well as accidental damage, including a broken screen.
What do I need to start an RMA?
The serial number and a few words about the fault. A photo or two helps us more than you would think.
Where do I find the serial number?
On the plate at the rear of the unit.
How fast is an RMA authorized?
Same business day.
What if my unit is out of warranty?
We quote you before touching anything.
How should I ship the unit?
Write the RMA number on the outside of the box. Send the unit on its own, unless the fault involves a cable or mount we supplied.
Can I get the certification documents for my unit?
Yes. Certification files are issued per configuration. Send your serial number or build through the certificate request form on our Certifications page and we will email the documents that apply to your unit.
When can I reach support?
Monday to Friday, 08:00–16:30 PST, on +1 604 502 9666 or toll free on +1 866 502 9666.
Cannot find what you need? Talk to a person.