Request an RMA.
Tell us which unit and what it is doing. We email an RMA number and shipping instructions, usually the same business day.
How it works.
Fill in the form and we will email you an RMA number and where to ship it. Then we find the fault, fix it, test it and send the unit home. Out of warranty? We still support it.
Tell us what happened
Serial number and a few words about the fault. A photo or two helps us more than you would think.
We send a number
An RMA number and shipping instructions land in your inbox, so your unit is never a mystery box.
Ship it to us
Put the RMA number on the outside. If it is out of warranty we quote you before touching anything.
Back in service
Fixed or replaced, tested against the original spec, and on its way back to you.
Request an RMA
It takes about five minutes. The serial number is the one thing we really cannot do without.
Before you ship
Write the RMA number on the outside of the box. Units without one sit in receiving until we work out whose they are. Send the unit on its own, unless the fault involves a cable or mount we supplied.
Questions.
How long is the warranty?
Three years, bumper to bumper. It covers internal component failures as well as accidental damage, including a broken screen.
What do I need to start an RMA?
The serial number and a few words about the fault. A photo or two helps us more than you would think.
Where do I find the serial number?
On the plate at the rear of the unit.
How fast is an RMA authorized?
Same business day.
What if my unit is out of warranty?
We still support it. Send it in the same way and we quote you before touching anything.
How should I ship the unit?
Write the RMA number on the outside of the box. Send the unit on its own, unless the fault involves a cable or mount we supplied.
Can I get the certification documents for my unit?
Yes. Certification files are issued per configuration. Tell us the serial number or the build and we will send the applicable documents for your audit.
When can I reach support?
Monday to Friday, 08:00–16:30 PST, on +1 604 502 9666 or toll free on +1 866 502 9666.
Cannot find what you need? Talk to a person.