Acura Embedded Systems


RMA Warranty

RMA WarrantyShipping InformationShipping AddressSuggested Shipping Instructions
To request RMA Warranty support, please follow the steps listed below:

  1. Download and save the Return Merchandise Authorization (RMA) Form:

    Canada - RMA Warranty Form Canada

    USA - RMA Warranty FormUSA

    International
    **For International RMA requests, please contact your local distributor

                                                                                                                    

  2. Open the RMA form in Adobe Reader* and complete all sections of the form – except for the RMA# and WHO# sections.
  3. Email the completed form to: rma@acuraembedded.com.
  4. The completed form will be verified and given an RMA number. The form will then be sent to our repair centre and a copy will be sent back to you.
  5. Please ship your product using your local courier – with insurance added – to the correct address listed in Shipping Address Page.

* If you do not have Adobe Reader, please download it here.

Shipping Information

  • AES will not accept COD shipments.
  • AES will pay the standard ground delivery charges for returning your product following repair/replacement.
  • Return freight charges will apply to out of warranty repairs.
  • Products which require service not covered by the warranty will result in notification to the customer prior to any action.
  • For Transportation charges: Mark the carrier Bill of lading as “prepaid” or Bill Sender

Shipping Address

Canada:

ACURA EMBEDDED SYSTEMS INC
UNIT# 101-17825 64th Avenue

SURREY, BC, Canada V3S 1Z3
TEL: (604) 502-9666 Fax: (604) 502-9668

USA:

ACURA EMBEDDED SYSTEMS INC
Suite 101,4200 Meridian St.
Bellingham, WA, USA 98226
TEL: (866) 502-9666

Suggested Shipping Instructions:

  • For payment of Duties/Taxes: Mark the carrier Bill of Lading or Airbill as Bill “Sender”
  • All RMA shipments must be accompanied by a PO# or Commercial Invoice.
  • USA Customer shipping to Surrey: Commercial Invoice must contain the following statement:
  • “Defective Parts being returned for repair or replacement.”
  • Commercial Invoice must reference the following:

     

     

     

     

     

    • RMA number:
    • Product Name:
    • Unit Value – (Approximate Value for custom purpose only)
    • Country of Origin: Canada
    • Packing Slip: (Noting all components, pieces and loose items)