RMA WARRANTY

To request RMA Warranty support, please follow the steps listed below:

1. Download and save the Return Merchandise Authorization Form:

• For International RMA requests, please contact your local distributor.
2. Open the RMA form in Adobe Reader* and complete all sections of the form - except for the RMA# and WHO# sections.
3. Email the completed form to: rma@acuraembedded.com.
4. The completed form will be verified and given an RMA number. The form will then be sent to our repair centre and a copy will be sent back to you.
5. Please ship your product using your local courier - with insurance added - to the correct address listed below.

SHIPPING INFORMATION:

• AES will not accept COD shipments.
• AES will pay the standard ground delivery charges for returning your product following repair/replacement.
• Return freight charges will apply to out of warranty repairs.
• Products which require service not covered by the warranty will result in notification to the customer prior to any action.
• For Transportation charges: Mark the carrier Bill of lading as “prepaid” or Bill Sender

SHIPPING ADDRESS:

SUGGESTED SHIPPING INSTRUCTIONS:

• For payment of Duties/Taxes: Mark the carrier Bill of Lading or Airbill as Bill “Sender”
• All RMA shipments must be accompanied by a PO# or Commercial Invoice.
• USA Customer shipping to Surrey: Commercial Invoice must contain the following statement:
• “Defective Parts being returned for repair or replacement.”
• Commercial Invoice must reference the following:
• RMA number:
• Product Name:
• Unit Value - (Approximate Value for custom purpose only)
• Country of Origin: Canada
• Packing Slip: (Noting all components, pieces and loose items)